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Our Delivery Terms

At Only Tiles we believe you should get the very best buying experience. Not just the product and our website, but also when it comes to delivery.

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Virtually all our customers get free next working day delivery, no matter how big or small your order is, as long as you live in Mainland UK*.

All we ask is that orders are placed before 2.30pm, so we can pick, pack, and ensure it’s with you by the next working day. Delivery takes place between 8am and 6pm. In some cases, the carrier will contact you directly.

In order to be able to provide you with free delivery, we have had to agree the following with our delivery partners. If your order is less than 25kg it will arrive in a well packed cardboard box straight to your door. Deliveries over 25kg will arrive on a wooden pallet to the nearest accessible location, which is usually the kerbside. It will be your responsibility to transfer them to your house or other location and to dispose of any residual items. The delivery drivers will not assist with this, as they are bound by the dreaded ‘health and safety’ regulations. 

IMPORTANT NOTES:

  • When delivery arrives, please check for damage straightaway before signing the delivery note. All damage must be reported on the delivery note, no matter how big or small. The carrier will wait for a maximum of 20 minutes while you check the delivery. This way we can resolve the issue quickly and with the minimum of fuss.
  • If you want to change from our standard 24 hour delivery to something at a later date, then please email us at customerservices@onlytiles.co.uk or call us on 01183 403 500 as soon as you can after ordering to re-arrange.
  • * Some remote locations do incur a cost for delivery. If you live in one of the postcodes below the cost for delivery is £49.00.
    • - G83 7; G83 8; G284 0; IV; KW; PA; PH; AB; DD; PA 21-33; PA 35-41
    • At the moment, we don’t accept orders from locations outside of mainland UK.
  • Order timings and next day delivery.
    • - If you place your orders after 2.30pm in the week, it will normally be delivered within 2 working days.
    • - If you place your order on a Friday before 2.30pm, it will be delivered to you on a Monday.
    • - If you place your order over the weekend, it will be delivered to you within 2 working days the following week.
    • - We are happy to arrange a Saturday delivery at a cost of £40.00.

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